• Troubleshoot network hardware and software, increasing reliability of systems.

• Troubleshoot remote agents using Citrix; ensuring employees can access data and network drives.

• Preform system software and server upgrades; keeping securities up to date.

• Maintained Active Directory and implemented new permissions; increasing security policies.

• Overseeing and determining time frames for major IT projects including system updates, upgrades, migrations and outages.

• Managing personnel with training programs and skills advancement; resulting in advanced knowledge base.

• Performed installs and maintenance on VoIP and teleconference equipment, printers, and scanners; raising success rate of job completion.

• Upgraded network from Windows Server 2003 to Server 2012 R2 in a virtual environment with no data loss; increasing network reliability.

• Upgraded desktops from windows XP to Windows 7 with no down time; increasing employee productivity.

I am a 16 time "Load Crew of the Month" winner, 5 time "Load Crew of the Quarter" winner and a 2 time "Load Crew of the Year" Winner.

I have my degree in Computer Science and well diverse in many of the paths in the industry. I achieved my A.A. at Northwest Florida State College and several of my certificates at Troy University.